Shipping Info

(Excludes Bulk Items, Sports, Nutrition, Stationery & Select fragrances)

URBAN DELIVERY
$6.99 delivery

All in stock items are dispatched by the next business day
North Island estimated delivery time after dispatch: 1-2 working days
South Island estimated delivery time after dispatch: 2-3 working days

RURAL DELIVERY
$12.99 shipping fee
All in stock items are dispatched by the next business day

North Island estimated delivery time after dispatch: 2-3 working days
South Island estimated delivery time after dispatch : 3-4 working days

Excludes free shipping

DISPATCH

Dispatch times vary from 1-2 times a week. Please see product pages for more information.


Limit 6 packs per order.
Due to the size of these items, your order may be delivered in its original tray with courier label attached.

URBAN DELIVERY

$5.99 shipping fee / per case

North Island estimated delivery: 1-2working days.

South Island estimated delivery: 2-3 working days.

RURAL DELIVERY*

$9.99 shipping fee / per case

North Island estimated delivery:2-3 working days.

South Island estimated delivery:3-4 working days.

DISPATCH

Order before 3pm for 2-3 day dispatch. (Excludes weekends & Public Holidays)

$5.99 urban delivery

North Island estimated delivery: 1-2working days.

South Island estimated delivery: 2-3 working days.


$9.99 rural delivery

North Island estimated delivery: 2-3 working days.

South Island estimated delivery: 3-4 working days.

DISPATCH

Order before 3pm for 2-4 working day dispatch. (Excludes weekends & Public Holidays)

Shipping fees vary depending on size. Fees determined at checkout.

Please look out for the 'Bulk Item' tag on a products page. If this is present, then scroll down to the 'Shipping Information' bar, use the drop down, and there it will tell you how much it is per item for Shipping.

DISPATCH

Order before 3pm for 2-4 working day dispatch. (Excludes weekends & Public Holidays)

Urban deliveries

$5.99 urban delivery

North Island estimated delivery: 1-2 working days.

South Island estimated delivery: 2-3 working days.

Rural deliveries

$9.99 shipping fee

North Island estimated delivery: 2-3 working days.

South Island estimated delivery: 3-4 working days.

DISPATCH

SPECIAL ORDER - AVAILABLE FROM OVERSEAS SUPPLIER
Usually ships in 3-4 weeks

URBAN DELIVERY

$5.99 delivery

North Island estimated delivery:10-14 working days.

South Island estimated delivery:12-14 working days.

RURAL DELIVERY*

$9.99 shipping fee

North Island estimated delivery:14-17 working days.

South Island estimated delivery:15-18 working days.

Additional Info

Priority dispatch is available for a $4 fee. This ensures that your order is prioritised for picking. Please note this does not change the courier service.

Our Customer Service Centre and Warehouse will be closed on weekends and public holidays. We will process your order when our office and/or warehouse reopens for trade.

Rural addresses are welcome but due to the nature of rural deliveries, transit time is longer. As such we cannot be held responsible for quality issues due to extended delivery times. All rural address are non-signature required. All rural orders will be delivered within 24-48hrs of the delivery status on tracking numbers.

A surcharge will be charged in addition to the normal shipping rate for a rural delivery.

In some cases, items will be oversized and not able to be delievered to rural addresses. If this is the case, under 'Shipping Information' on the product page, it will state that the item can not be shipped to rural addresses.

Orders containing fragrances, nail polish & aerosols can take an extra 2-4 working days on standard delivery due to the legal requirements of shipping dangerous goods.

We are unable to ship to the Chatham Islands. Orders to Stewart Island incur a surcharge.

We are unable to deliver large items such as bulk beverages, harvest boxes and meat boxes.

For purchases to be sent to the Great Barrier Island, we will deliver to your mainland freight forwarder as per our standard delivery costs, usually Barrier Airlines, from that point, it is your responsibility to arrange delivery at your cost.

Delivery to a PO Box address will incur an additional $2 surcharge in addition to the standard rates.

Shipping FAQs

In the event your order does not arrive, to be eligible for a refund or replacement, you must notify us within 10 days of dispatch to allow for the required 14-day investigation period.

Priority Dispatch is an option at checkout, selecting it will have your order pushed to the front of the line for our fulfilment center to process.

NOTE: Order between 7am-2pm for priority dispatch

On average 1-3 business days for urban delivery. This can vary depending on other factors such as rural deliveries and bulk items.

For urban orders shipping is $6.99

For rural orders shipping is $12.99

Please note bulk items rate are calculated at checkout

For more in depth answers please refer to the information on this page above.

If it has been more than 2 business day since ordering and you are yet to receive delivery tracking details, please first check your email spam or promotion folder to see if the email has been directed there, if not pleasecontact us.

Depending on how long it has been since you placed your order it could be a number of places.

The following are estimates...

Less than 1 business day since order - Still to be dispatched or has been picked up by the courier

1-3 business days - picked up by the courier and in transit if not already delivered.

Please check your emails for a tracking email, we also advise to look in the spam folder or promotions tab in your email.

For rural and bulk deliveries please allow 1-2 extra business days on top of estimates above.

If you still have a question or its been longer than 5 business days since ordering please contact us.

Please check your spam or promotions folders within your email inbox. If you can not locate it in there and it has been 2 business days since ordering, please contact us.

We have a couple of options, either we can open an investigation as to where this may have been delivered to, please note this can take up to 10 days, or you could phone your local courier and get an update from them, they can give you more information in regards to your property, where the item was left etc,

Although we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen.

Please note, if you're waiting on a rural delivery these can be scanned delivered when handed to the rural courier driver, please allow 2 business days if this is the case and contact us if it has been longer than that.

Please check your confirmation email to ensure all items on your order were fulfilled, if so and you haven't received everything please contact us.

If an item is missing from your order, please notify us within 3- 5 days. Please fill out the above returns form and upload photos of what you received, so we can investigate further.

If not then items in your order have been split and sent separately, this can also be the case if your order contains a special item like a pre order.

Dispatch is generally same day if ordered before 3pm, if not then 1-2 business days.

For more in depth answers please refer to the information on this page above.

This will generally be because your item is waiting to be picked up by the courier, if it has been 2 working days since you ordered and there is still not activity on the tracking please contact us.